Frequently Asked Questions

The best person to prescribe you weight loss medication is your GP who knows your full medical history. However, our Eviole doctor can assess you and prescribe medication if it’s right for you, and your weight loss journey.

We highly recommend incorporating regular telehealth sessions with a Dietitian or Exercise Physiologist in your program. Please call 1800 567 348 or email [email protected] to book and pay for your next session(s).

Telehealth consultations are facilitated through GP Consults. Your clinician will send you a text message just before your scheduled consultation. To start the video call on your mobile device, click on the link provided in the SMS.

If you prefer to use a PC, laptop, or tablet, please reach out to our Client Services Team at [email protected], and we’ll be happy to email you the link instead.

Should you need to change your payment method, please contact our Client Services Team at [email protected].

At this time, we don’t offer a suspension option for Eviole subscriptions. 

The Eviole program is designed to support you for the recommended time you are on weight loss medication. To cancel your subscription we require two (2) weeks written notice in accordance with the program terms and conditions. Should you need to cancel your subscription, please contact our Client Services Team at [email protected].

Have a question that’s not answered here? Please click below to contact our Client Services Team.